Registry Of Motor Vehicles

" In this thing. Okay. It is the Arizona -- the brunette I guess who's gonna say welcome to the registry. I'm not another one match dot I should have like -- Had a passer mass highway got -- like double click wheel drive which she would you rather resist these as an ally -- be you -- talk at all they've been waiting on the whole I don't."

" I like to do things fail I -- like I don't give them are gonna give you the opportunity -- to sketch the canvas."

" And then Todd -- and I and our -- gets what -- again -- yeah everybody thought the five dollar charge I had a shot it's -- yet for the -- and I'll go and as a -- started in July of last year when I was given a budget of thirteen million dollars less than the year before. So it anyhow so don't give a specific and give us a number of within a -- the let me give -- the -- and in better number when the red issue is that it's high watermark when he was doing all sorts of things and it was all sorts of staff -- time was probably better than it's ever been. The budget was somewhere in the neighborhood of about seventy million dollars in new way in the good -- now it's 4747000002. Day conference -- they different 47 that that's your budget -- difference between then and now is the Internet. Thank goodness that is a major saving grace and how much -- and that you bring in each here. Well and the revenue as is the dawn of time Madonna -- industry has not gone back to the registry it is part of the whole transportation agenda. You know that mr. speaker about roughly now half of it goes to the general fund and the other half in a good way from net -- first with mascot. Goes to transportation related. Matters totally easy it is the total revenue which about a billion dollars. And 900 nine some civilian dollar -- and a half billion -- I personally do I -- carried in and pots of Ukrainian oh billion dollars and you get to spend 47 -- now I would now wait a minute -- this has been always the case the live from nineteen Hillary is right here we are -- seventy million dollar budget. We're not gonna know I always really they see what's your registry of motor vehicle US corn has -- your marriage as a whole new day no I relocated your friends your -- minority dealers and while I know -- and I know upset yeah. I close friend and I felt when he knew and I -- I saw a rich guy in the planet. Like all right in my I have Friday are the driver and by looking at that empty space -- little tears -- registry and Semel came off a few months ago we have how many -- well the closing -- and they -- thirty with 35 and we had won the closed because it had some capital issues and how many generally have and I. -- thirty."

" Judy we've got into third -- because -- close we close more than that but here's the dale."

" He removed from leased space you know into free space that's a beautiful thing we -- it is in North Attleboro great example north that a -- very very busy branch got huge controversy close the branch it was you know. Very painful for the people there if it certainly for our organization town about a borrow the mayor about a -- of the city about a -- steps up gives us free space. -- So for gritty stuff and really now why for a seven day this is five point seven million and regularly it's a process studies you know I got a house sliding -- manageable and his and the legislature don't -- defense at very very tough budget."

" They had the wind took credit they cut more or less talk of drilling is there are many harmonica little when it was oh. So Leone not trying to -- our plan is there when mr. one of the benchmark diminishment. High watermark on employees. And a good days on it -- and number remember what I."

" Up to 730%. Cut okay our trends are good in terms of building efficiencies I got to know exactly why can't I got a notice the other day about renewing my registration yes Andy came with advertisements and right side of it and I got my -- I hate that but I loved it because I'm -- may be. This is going to cut costs at the register yeah I just heard about it discrepancy between fees we pay. And that the use of those fees for our benefit so right where -- and squeezed when we deliver all this money still."

" Half of what we bring in now under mascot ghost trance the transportation is as a mats dot thing you're talking about all the time as the transportation and chance are questioned whether they -- not to drill. -- The crowd definitely is Patrick has as finally succeeded after many other administrations have tried to actually pass and deliver transportation reform but it does take years for all of its goals to be implemented for the one of the quick goals for the registries that we were able to leverage space within our mascot family. Com so that we could you not pay rent right let's get."

" just five -- thing out of the way because for an agency that brings in a billion dollars but only spend 47 million it's a little offense of that that. That's sleazy thing about trying to slip a five dollar charge and everybody's transaction without ever tell anyone about it that."

" Ellis why that person value kids I mean this is always a process I mean we don't just I kid you just decide to do something like that no women can't do that so there is a process to that. But I what I will say about that is as to why it was a response like what are the things he had to do in government right now which we have to and the registry. Come on a lot of levels and to a two -- you know just very you know good measure. Is to think outside the box creatively think like a business people always say that you know government should be more like a business well we are doing that we're doing a lot of things online. -- I'm we've leverage our and our partners like AAA even go to a couple of Tripoli branches now and do license renewals appear member. We're trying to reopen it partner with third parties to send our license renewals at no cost to the commonwealth at no cost to the you know they're all good things -- all -- all outside the box and I. -- agent yesterday said to me. How come I can't do this he can he will be able to hopefully very soon you'll regularly walk away business that you do -- the AAA not everything they don't wanna do everything because one of the things we have is that the picture getting a picture for -- and -- and that's. It's equipment and that's expensive equipment so we're trying they could have they are generally the guys at the garages pay what for their equipment they pay. Tens of thousands of dollars a lot less now with a new round the new system for inspections considerably less than they used to have -- been -- mom and are now outside. It says there's -- special arrives they devote a special grass -- down and registrations couldn't. Well an hour that we're trying to work out so it's still it's workable and when we come up later I finally. And -- five dollar fee is it was exactly lasted exactly one day and it was our climate now when I was does hang outrage -- speak. See it as people reacted very strongly I completely get that you know having been a -- for fourteen years but it was an -- it was. A response to the climate there -- and trying to think outside the by the -- was bringing in a billion dollars only spending 47 it was an over reach because it was the pointed at the -- it was to get more people to go to the Internet is like glass half -- and you know -- and you and it -- alternative discount for people who go to -- I'll tell you I -- and it worked -- playwright -- not a responsible decision for the -- because we we couldn't predict what that would mean to our budget. And and that and then if we give it a lot if tons of people. You know participated in the period time we couldn't deliver our service and time we would be end up new closing branch out and I didn't turn religion oil hey Jack let's got a caller oh sorry I -- I want I have ever want my. I don't know it was out."

" In terms any real ability to predicted budget he just said south than. So you put in -- a five dollar fee -- at a retreat from a within 48 I was doesn't isn't that similarly screw -- a budget well no we didn't factor and -- look -- how much revenue we taken -- revenue we took him when."

" Would be to kind of unilateral illegitimate in his serve -- send coach can go to call me once I know revenue OKJ I like NY times got the US senate don't think Iran on the show John mister -- one ally not only me I'd like -- five bucks a point that out do John you're on with a RAZR like --"

" The conservative when I'm budget."

" Good good good morning and I know you gotta talk jogged about I Kenan stadium multi billion wideout got a problem that's what we do. Stick -- what I actually knew what registration that we knew what when you -- vehicle why you gotta keep ignore the registration. -- by Roger and I did it should be what I would say another thing is heavy equipment to pick a picture and expect that. How about contract would PGA and talked about that equipment to take a picture. Commercial. All did not in this country and the community how ridiculous but at 815100 awful Ford truck. Every single you're gonna -- registration -- on the open along with X prize -- 900 million. Come back to the people."

" Because so there's too much should turmoil in the marketplace. In between."

" I'm -- I'm calling to ask how are a little bit PRI. Have sport needed to evolve. In the last six here it going to get it right there and try to bring you work here. About actually contemplating -- registry. And on the road character we were probably waiting to be finished being missed them all and again. -- knew -- on a -- and I took my god -- planet. -- We were -- for three -- education English and you like what you do well what I want. The one hand and it would unbelievable you know why the village came from people working the -- It into it's output -- while people -- into action. -- They would hold the shrank in. The last three time to let dished it than not he wait to try -- they used to -- We're trying to hit. Maybe tweak by -- mad. So that we would go back and she you know you're doing but I -- it should be cut I didn't see meet again. -- I'm I would. And that we -- how."

" Well first of all I apologize profusely for your having had that kind of an experience I mean I we have had some really really rough days and then when you said. Summer employment I knew exactly when that was going because we had eight. Very very painful summer with respect of the staff cuts with some of the changes with the confusion over him just sort of when where. But you are incorrect in the numbers of staff we have a at that we -- a thousand people down to 700 something. These are employees who also -- employees by and large who rightfully under their communion contract which has been in place long before I ever walked in the door. I'm allowed vacation time and this is Massachusetts we have two months of summer and -- a lot of that going on we need to plan a lot better. For staff coverage during the summer months because we -- wade is here in the summer and I start thinking about summer you know in my Thanksgiving."

" working very hard -- and money directly to easier. You know I didn't release and mountain front please don't go to the registry in the summer please don't put their history on a Monday or Friday what the end of the month in the beginning in the money you know I. Crazy times you can if you don't go I don't know I'm lying around lol I like you can -- Passive tolling in charge people automatically when they go in the door yeah I think it really -- this time tomorrow decides it's a cloud that at the bottom line and how you look I really has thirteen million dollars."

" When you're out there SuSE has changed 6860. Tell the governor -- keep the whole billion dollars now that here that's being sent roster now I think he hadn't Oliver yes I love that you know -- you know -- billion -- coming up with a Rachel Thomas Todd WRKO WR Kerio."

" So should -- real experience. These giveaways for wireless from the review our players are being diagnosed with cancer -- most told ahead -- may have pierce what will. When John -- he was diagnosed with cancer he couldn't afford the medicine he needed when it came down to money those very -- oversight. Here's a new drug rules Pope to twin white slavery and then also Libby told you can't afford it you can't have it. I was dying and I want it to Leo. John contacted Novartis got the medicine he needed they told us the -- about the money portion Lou. Could basically eliminated all."

" As possible -- a beautiful day I was picturing forty it is important -- Sometimes you measured at veterans."

" Ran animals into the studio lance yeah it is landed I'm glad you reminded me and it is our connection. Forty days Melissa courses as a mirrored Jesus forty -- in the desert -- was tempted by the W had to apparently don't read the Bible. I haven't lately when I was a kid I discontent sorry Rachel all -- how are. Employees days in the registry thought hot -- way to. I think -- the ides of march just you're gonna get Madrid and a lot when I guess you're gonna -- but he's above forty there are no -- You're -- you're doing Rachel -- trillion registrar of motor vehicles in Massachusetts -- center."

" I would absolutely it sounded when I heard racial thing that cap. They've brought in a billion dollars to this day. And -- and then their budget is quite small and you know I don't military members curious because there was a big to do about. The court not giving the registry the proper information. They could discipline not so I'm wondering. How much. Do they give you for a computer updates of how I have computers that they updated. That would be a real thing. I still can't believe I believe that's going into a."

" So it's shocking he says he hasn't billion dollar zero -- his -- down before yeah so yeah it's."

" It's only it's not shocking because that has been the case from now on a time and now you know three gonna do with that feed the committee for the red -- though."

" To the transportation agenda and now there's a better nexus than there's ever been that said I'm glad you asked about our our computer system we are in the process of beginning to change what's called a large Saddam automatic licensing and registration system. -- as we know it when you go into a registry it looks like -- looks like pac man and looks like the green screen I mean it literally looks like the computers and watch on high school when I was there and it is cobalt based so any you techies out there know how old -- is. Yet it still works but is on its last legs it -- not know."

" It's been in that you're providing ace a Europe profit center. For the state. And for you to be getting squeezed on essentials when there's a whole river money flowing through the state from your from your income that's kind of weird it."

" And budget the legislature gave me. I understood and well climate neo. Well you know I think that I'm trying to work -- and I tried to I am continually trying. To get more people online we have 39% increase of people going online in one year that is extraordinary thank you public thank you very much."

" It -- thanks goes -- as a web site. Where is the functionalities terrific evaluates I don't want no way are obsolete technical idea I -- computerized test -- remember that I mean and I'm now -- don't an all that's does all he needed was that magic yellow -- hello little arrested earlier on -- a great took a brilliant I felt."

" Yes actually your door and worse and worse the most far opening -- who. -- be really on the external. Intrusion it'll turn your. Law -- And -- are always. Been true. And two people who can't -- don't forbid she actually I. I really appreciate it explicitly associated with only won't be sure how are you what true and actually. All you get a question what are your show us. -- international looks. At registration and need help -- this locker room just huge --"

" What is it costing to register you got. To -- your registration how much does it -- all commercial would be one year right."

" In order I'm talking to call it international she's it would doing -- did have a cup -- you'll -- strong. Whether -- your registration that was -- just gonna stick. Then we can't know what I'm saying you wished. You were gonna blow by sure sure can. Talk they're gonna turn warm people -- know full. Ultra -- and I don't know who you. What will -- the last minute. It's sort of already do."

" thanks to the calling his point is it's too expensive which. That's where the billion dollars in revenue 47 million dollar budget and residential little bit what justifies. An increase in rates. When the registries delivering such a surplus into the state conference."

" David is the -- drive INA announcer that infrastructure and the bridges I mean it all connects and they often the drivers are important to them to an -- in the case from the beginning this is not new. This is not like this year from from the beginning of the century literally it is part of the overall attack."

" Lobbied -- NW RK with Rachel a trillion registrar of motor vehicle Spybot. Bob command place. Hello Bobby running -- go ahead."

" Okay I have seen -- comment not too long ago but he had not come under the authority voter registry. Suggestion that birthday but my birthday July 14 yeah I got it well."

" And she's congratulate you should be right back questioning seeking to renew up what's -- months between now in the summer."

" You know I -- slowest month but the winter and the -- the winter is probably veterans and waited and I guess -- fall yesterday would have been a quiet day maybe we thought we had twenty minute wait times July before you know what should he do. Or July got to do you can go online even as we speak and you can renew your license throughout our -- that are unique unique -- needed to be tied to you know and July -- a series -- picture whether a --"

" I've spent three about the US. The very near the --"

" Okay lately going anytime I would suggest going in Tuesday Wednesday and Thursday in the morning. The."

" Morning yeah a little -- like best Roy does live on local premiere laurel JIA nor I nor my wife left -- left. But you raise the fees to drive. See you LB dot what does that cost I have no idea."

" Well it's we've Alfie isn't you know go up periodically and that is also a function of the legislature and it's as part of what you know has happened in a matter of course as the -- time I'd that is not -- then we get that call -- the outside you know sent a camera that people with a commercial registries all the commercial licenses they feel as -- particularly. Picked upon. Either but you know in this -- point out the legislature Rachel legislature registry they condemn all with the same voice. The point is everybody just understand that the registries only making a profit of 953. Million dollars a year and that's."

" I kinda feel I do that."

" You know that's really -- it's like it really it's just like anything else just like -- I survive the -- I'll tell you how."

" How do you eat. A hot I'm hot I'm -- lower fees and all. That is good question in any -- do you ever say hey below the thing down to thirty box and set effect we're hoping to do we do we're hoping to be able to institute discounts were also not."

" All the budget."

" We'll let you know when not when that budget gets more reasonable and I were silent -- subsequent jump -- himself suggested the discount for the its online health got to get people in incentive right -- because she does this stuff online he knows better than to go isn't on his ranch because he's very techno savvy guy all that's cozy all hell yeah cause you outside of this is not necessary tools I need help on this media stuff. I'm anywhere accelerate this brought me up and Julian -- would deal with yellow legal dad good morning to earlier on with Rachel --"

" Good morning I've been dying to talk to people -- attention on and they can never get to I'm so glad I did today yeah. It's your automated. Online system's okay we can't ask I'm glad they took this I don't feel -- good guy would have been limited connect apparently want to. We know my driver's license was 24 hours. And we believe -- I'm glad you did it -- you know an in my case which I shouldn't be charged and had never charged we got -- was on the run on what happened what's your problem and when I go to renewed my driver's license online is a computer is not looking at my Social Security number but apparently -- another person. What this same exact name. Bit because they apparently have a very common source of last name and birthday as myself protected suspended driver's license is okay. I have -- I've listened and I have never driven they asked what I had to go to a less time to get my driver's license -- was up all."

" editorial -- and they'll let let me. Are. Quite good this does happen from time to time particularly people with common names we have in Massachusetts and everywhere else let's call a national driver registry and ER. And every so often this happens and is a matter of you know a big mistake from another state the issue unfortunately and this is true is -- main issue. Some states we have better you know sort of communication with them are able to us. Some Avis wanna in capabilities of daylight is right now is that in order the next time you need to renew this should be in note on your file that this is the case and you should be fine. But not having that note we just have no way whenever we get an Andy are you gonna -- I hit that says John Robbins rock John Brown Doral to our busy I want an -- say it's an NN NN well it depends on what state it if it's a movement when we have a better. Sort of you know -- let's get the registrar anonymous -- and registrar name calling please talk to Rachel let's get this -- does it does work -- is a huge pain -- and I think I have and it eventually it is it should be an issue a federal issue for -- to be able to synch this up in the in an age where we have the capability to -- are gonna."

" Take -- acquire a guy -- care rates and brilliance here. Call Rachel you wanted to tell us about a whole new features -- have a wonderful read -- yeah just the -- them we'd just."

" We have rolled out our big returns online so you know when you have to go to the registry taken car of the road you don't go any -- place."

" You know are we need to do that you can do that transaction online English on the plates and of the burner you know you can sure you turn the place at a later time. And you also we test system they have. And we have played in front kiosks in four of our branches so the you can just I did it myself -- like I like it took one minute one minute just give your -- it gives your receipts he -- to insurance company for -- on neared registration or you're showing your excise tax. So that's -- taking a 151000 people you know on a per month and I'm sorry 45000 people under the brand under the grandchild play. We also are adding -- you know when kids you know get their drivers to -- wanna run a test if they call our parents -- tenor. Can can make her just now come on now how would now come -- out so they it's a very high call volumes sure we're gonna be putting exam booking for drivers tests on the web an."

" Hallelujah then yes generation loves and I'm confused about what they wanted to about a mile delay a return. Yes that you've got four kiosks -- a friend divert from fifty miles away from -- guys -- always true you first go on ninety you can do the function on line and -- you're in a branch and you just isn't a -- you the world kuwaitis everybody is now -- at the register if you decide he's -- I think is lizard with a five -- I mean I was in my -- I was there watching and doing this you know ask Patrick."

" They're announcing this and -- on number of people lining -- just taken place senator hands in my -- I'm come later calls generally have a York there was Rachel registration new license I can."

" and yes. The court heard British shot. Trying to get because out of the registry bridge is right yep. -- I'm like -- tried dealer. Do delegates. Vehicles to. Allow until about six months ago we. Could pay -- packet inspection site. No -- in the registry you know lack of our our RF. Eight feet -- received salute the specialists say they give it to -- of the biggest primitive like you we just don't pay by check it inspection site."

" Well I think an area -- with this and that it's it's similar we have what's called a race units and some of our branches and that's just like sort of -- we take bulk from the insurance agents. I'm -- salvage title I know has brought up similar on the desire to kind of be. Separate class because they just are very regular the broad margin of volume and how we're looking into ways to do that so I'm okay I mean I'm -- I'm always trying to get. People lot of the branch -- you take a bulk you know group of people off flowers or and in order another met another mechanism that's more efficient cum all over that I appreciate the suggestion. I've taken lots of good suggestions from college even on radio shows are from letters -- I've gotten. And we have done a ton of efficiencies is just very high -- my basement right now -- water coming into the -- and an out and I'm just hoping it doesn't rain harder. Some trying very very hard to you know keep up with the demand that our -- has to pave."

" The only time integrates --"

" Say c'mon guys. -- diagnosed -- Taylor who took quick points one from what I understand that when the -- set up there -- always boast that they -- And I don't think. And number two. It also read every based airport -- guards -- what an agency that makes so much money constantly be reason please."

" Well it's I mean I can only I can't speak to a hundred years of the legislature it's not enough -- her budget is what she -- operate the problem is with the governor and others who were collecting all this money for or really should be. -- That are equivalent to your cause -- in the guest access something else and this yeah exactly -- about transparency designers and you know I got stood up that. That are Rachel's a billion dollar baby just nobody knew that we -- have been an -- no -- the derby this year."

" we had a -- we had quite -- that we had a a series of people that really -- happening for valuable -- when you saw racism lose we have a lot of attrition in general and -- just not replacing the people are -- and you know and I'm trying I'm trying to hang on to every body we have because Y I -- lukewarm because that's what -- the -- you went away along -- you know I'm trying to kind of strike that."

" How would have you. We'll see you tomorrow morning stay tuned for lying -- WRKO. Thousand want to talk radio window of personality. -- back give up. Room where there's certain terms boulevard Charlotte rally here go. On Boston's talks -- You RKO."